Support is on hand to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, deposits and withdrawals, troubleshooting and product enquiries. Contact us via live chat for fast help, or use email for documented enquiries. For affiliate or partnership queries, a dedicated team is available. We aim to resolve most requests promptly and will advise on next steps if additional checks are needed. Available by email and phone.
| Department | Contact |
|---|---|
| Customer support | [email protected] / +44 20 7946 5123 — Live chat available for urgent help |
| General enquiries | [email protected] — Response within 24 hours |
| Affiliate enquiries | [email protected] — Partner team Mon–Fri |
| Payments | [email protected] — Settlement queries handled Mon–Fri |
| Privacy | [email protected] — Data protection enquiries |
| Working hours | Mon–Fri, 09:00–18:00 |
| Phone | +44 20 7946 5123 (lines open Mon–Fri) |
Contact Us by Email
Email is our preferred contact channel for detailed requests, account-related issues, or any situation that requires explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date personal details and your account ID to avoid delays. Attach relevant documents when possible and list preferred contact times for faster handling.
Send Us a Message
Response Time
Live chat is the quickest way to reach the support team during its operating hours. For email requests, most inquiries are answered within one business day. More complex issues, such as payment checks or account verification, may take longer depending on what needs to be reviewed. If you have an active request, keep an eye on your inbox for updates.
Feedback
Have a suggestion, idea, or feedback about the website? We’d be glad to hear from you. Share what’s working well or what could be improved, including any issues you’ve noticed. Our team reviews all feedback carefully and uses it to help improve the service and make the website easier and more enjoyable to use.