Responsible Gambling

We are committed to safer gambling and to keeping play controlled and enjoyable. We put player safety first by offering practical tools, clear account controls and prompt support so customers can manage their activity and take a break whenever they need to. This page explains how we protect players, how to use our account controls and where to turn for independent help.

Player protection principles

We aim to prevent harm by combining proactive checks with customer-led controls. We monitor account activity for unusual patterns, may ask for affordability or source-of-funds information when appropriate, and apply interventions where there is risk of problem gambling. We expect customers to be honest about their details and to use the available safety tools.

Activity-control tools

What you can set up

From your account you can set daily, weekly or monthly deposit limits, apply wager or loss limits, and enable session time reminders. Limits are applied to net deposits and cannot be bypassed once active. You can also opt into a withdrawal lock to add a cooling-off period before withdrawals are processed.

Temporary breaks and self-exclusion

If you need a short break you can choose a time-out from 24 hours up to 6 months. For longer-term protection we offer self-exclusion options starting at six months and extending to indefinite exclusion. During self-exclusion your account will be closed and access prevented until the exclusion period ends or is reviewed by our team.

Deposit, loss and time limits

You can control spending with daily, weekly and monthly deposit limits in the “My Account” section. Loss limits let you cap how much you can lose in a session or period. Session time limits and reality checks can remind you how long you have been playing and prompt you to take a break.

Signs of problematic behaviour

Watch for changes such as chasing losses, spending more than planned, neglecting personal responsibilities, or borrowing to fund play. If friends or family express concern, or if you notice rapid increases in deposit frequency or account activity, consider tightening limits or taking a break.

Practical tips for staying in control

Set clear budgets before you play and stick to them. Use the deposit and loss limits available in your account. Turn on session reminders and consider smaller, longer self-exclusion periods if you feel tempted to return too quickly. Avoid using gambling as a way to cope with stress or boredom.

Professional help and support organisations

If you need external support the following organisations can help with confidential advice and counselling: GamCare (phone 0808 8020 133), GambleAware and Gambling Therapy. Local Gamblers Anonymous meetings are also available in many areas. If you want us to help implement stronger controls on your account, contact our support team via live chat or email at [email protected].