General Terms and Conditions

This page sets out the rules that govern your use of our platform and explains the relationship between you and us. It explains your responsibilities as an account holder, the standards we expect when using the service, how promotions and payments are handled, and what happens if a dispute arises. Please read these terms carefully before registering or placing bets. By using our site you agree to abide by these rules.

Account responsibilities

You are responsible for keeping your account details accurate and secure. You must provide true and current information when registering and promptly update any changes to your name, address, contact number or payment details. You are responsible for all activity that occurs under your account and for maintaining confidentiality of your username and password. Notify us immediately if you suspect unauthorised access.

Eligibility requirements

Only persons who meet the age and jurisdiction requirements set out on the site may register. We may refuse or restrict access where we believe you are not eligible. You must be the legal owner of any payment method used. We may perform identity and age verification checks and ask for documentation before allowing play or processing withdrawals.

Acceptable platform use

Use the site in good faith and in accordance with these terms. You must not attempt to manipulate games, exploit technical faults, operate multiple accounts, or use automated tools to place bets. Abusive, fraudulent or otherwise unlawful behaviour will lead to account suspension, forfeiture of funds and, where appropriate, notification to relevant authorities.

General bonus and promotion rules

All promotions are subject to specific terms published with each offer. Where a promotion applies to your account, that set of terms will explain eligibility, qualifying deposits, wagering obligations and any game restrictions. Bonus funds and free spins may carry wagering requirements and maximum bet limits. Breach of promotional rules may result in loss of bonus funds and winnings generated from them.

Deposits and withdrawals

We accept the payment methods listed on the site. Deposits are applied to your account in line with the details for each method. Withdrawals are subject to standard verification checks and may be delayed while we complete KYC or source-of-funds enquiries. We may require you to use the same payment method for withdrawals where practical. We reserve the right to set and apply deposit and withdrawal limits to protect players and manage risk.

Verification and checks

Before processing certain transactions, we may request identity documents, proof of address or evidence of payment ownership. We aim to process valid withdrawal requests promptly once verification is complete. If you decline to provide requested information, we may limit or close your account.

Dispute resolution

If you have a complaint, contact customer support and provide relevant details and evidence. We will investigate and aim to resolve matters promptly and fairly. If you are not satisfied with the outcome, you may escalate the issue using the procedure set out in your account or seek independent advice. Any legal action must be brought in the applicable courts noted on the website.

Updates to terms and conditions

We may update these terms from time to time. We will publish revised terms on the site and, where appropriate, notify you through your account. Continued use of the service after changes are published constitutes acceptance of the updated terms. If you do not accept the changes, you should stop using the service and close your account in accordance with our account closure process.